IDC Award Report

Based on ratings collected in IDC’s 2025 CX Path Survey, Outreach placed in the highest scoring group for vendors serving the sales application market and has been awarded IDC’s 2025 CX Sales Customer Satisfaction Award.  

In this report, you’ll learn:

• What customer ratings highlight about Outreach: Strengths include product satisfaction, and overall value, informed by customer engagement insights. 
• Where sales teams are increasing investment: Key trends shaping global spending, including AI, ecosystem expansion, and advanced sales capabilities. 
• What’s next for sales tech: Explore areas buyers expect vendors to advance as expectations continue to rise.  
• What’s influencing the next wave of sales technology: Buyers are prioritizing innovation, seamless integration, transparent pricing, and intuitive user experiences as expectations continue to shift. 

Download your complimentary copy of the 2025 IDC CX Sales Customer Satisfaction Award Report to explore IDC’s findings and customer feedback.