Conversation Intelligence platforms, like Outreach Kaia™, enable revenue-focused organizations to derive actionable insights from sales conversations to improve sales execution and revenue outcomes.

Outreach Kaia™ joins sales meetings and calls live, supporting reps in the moment to handle tough buyer questions without their manager's presence. Post-meeting transcriptions, summaries, action items, and insights empower reps to keep conversations moving forward without skipping a beat, and for managers to get an unbiased view of how reps are performing. 

By eliminating manual tasks before, during and after sales calls, Outreach Kaia™ improves rep productivity, helps new reps ramp up quicker and supports managers by giving them insights into what is driving results in those sales conversations.

Outreach Kaia™ is an AI powered conversation intelligence solution that understands beyond what is said within conversations and can identify sentiment, and the context in which topics are talked about, providing richer insights about conversations, more accurate summaries and takeaways, and automating tasks that distract sellers from the conversation at hand. Conversation intelligence without AI is simply a call recorder.

Conversation intelligence platforms allow managers to review meetings and identify areas for coaching, such as handling objections or closing techniques. It provides visibility into how and when managers can intervene to support and coach reps – whether in the moment or after the call has ended. Insights derived from calls and meetings are actionable for both managers and reps, allowing them to quickly pivot and keep the deal moving forward.

Outreach Kaia™ can integrate with CRMs, video conferencing providers and other sales tools to streamline workflows and ensure seamless data flow.

Outreach Kaia™ offers features to support regulatory needs such as GDPR, data retention efforts and privacy. For more details, visit our Trust Page.