Customer success
A single execution platform for sales and customer success
Get the right messages to the right customers at the right time, allowing more time for proactive outreach to secure customer retention. Outreach's execution capabilities help customer success managers increase productivity resulting in improved customer experience to retain and grow your business.
Over 6,000 global customers trust Outreach
Maximize Account Management and Customer Success to retain and grow customers
Outreach’s Execution Platform powers customer engagement, health, retention & expansion offering:
- Scalable engagement reducing cost and increasing measurable impact.
- Personalized automation giving time back to Account Managers and Customer Success for to focus on the most strategic, value-driven engagements in accounts.
- Assurance of proper and efficient communications.
- Mutual Success Plans to drive continued alignment with customers.
- Real time data tracking to gauge health
Common Customer Success use-cases at a glance
Account Management
- Account Onboarding
- Implementation Steps
- Renewals
- Executive Business Reviews
- Monthly / Quarterly check-ins
Proactive
- Best Practices + Tips and Tricks
- Upselling + Expansions
- New Feature Releases
- Attendance to events and webinars
Reactive
- Low Adoption Campaigns
- Escalations
- Churn Nurture
- Dark Accounts
