Last modified: March 29, 2016

Acceptable Use Policy & Anti-Spam

Policy Details

As a customer of Outreach you agree to comply with the terms of the Outreach EULA, our Privacy Policy and abide by this AUP which governs the use of our service in respect of permission and acceptable use.

You must have permission to email the recipient when using our service to send bulk campaigns. All messages must comply with all applicable laws and regulations where you or Outreach operates or the recipient of your message is located.

The following practices are not permitted from our service and would be a violation of this policy, they are provided as examples, are subject to change and should not be considered exhaustive.

  • Failing to provide an opt out method in any commercial message or failing to comply within 3 days to any request by a recipient not be contacted
  • Failing to include your valid physical mailing address or a link to that information
  • Sending from group/distribution lists or role email addresses including hello@ success@ sales@ or similar
  • Sending emails from a fictional identity or using a pseudonym, assumed identity or alias
  • Sending emails that generate an unacceptable number of bounces.
  • Attempting to hide the number of bounces resulting from activity coming from Outreach.
  • Sending email that results in an unacceptable number of spam or UCE complaints (even if the messages themselves are not actually spam or UCE).
  • Attempting to disguise the origin or subject matter of any message or falsifying or manipulating the originating email address, subject line, headers, or transmission path
  • Transmitting any material that contains or links to viruses, trojan horses, worms or any other malicious, harmful, or deleterious program, software or application
  • Using the Outreach Services in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls SMS or text messages, voice mail, or faxes.

If you know of or suspect any violations of this Policy, please notify Outreach at abuse@outreach.io. Outreach will determine compliance with this Policy at its sole discretion.