AI-powered coaching uses AI to assist sellers real-time by surfacing answers to complex buyer questions in the moment. Post-meeting and call capabilities include surfacing insights like buyer sentiment, proactively generating meeting summaries, surfacing insights and pinpointing exactly where managers can give feedback without having to listen to full recordings.

Outreach Kaia™ delivers real time coaching with Content Cards, which surface answers to tough buyer questions around competitors, pricing, integrations and products. This allows reps to build buyer trust and for new reps to ramp up quicker without commitment content to memory or relying on managers to guide them on calls.

Outreach Kaia™ can identify key moments in sales conversations and provide suggestions for managers when using Smart Kaia™ Coach. Furthermore, Outreach Kaia™ tracks pre-built and your own custom topics to give managers visibility into what topics are trending, the buyer reaction and sales stages in which they are most recurring. By getting these insights, managers can identify winning conversations to share as best practices and identify where additional coaching can support the rep’s success.

Gain visibility into your reps strengths and weaknesses at a glance by looking at their pipeline. Deep dive into their deals to identify which ones are at risk, and then dig into their sales calls to understand why. Alternatively, use any of Outreach’s Smart Assist features at the Account, Deal and even Meeting level to get insights you need to coach reps. To see where they are succeeding, take a look at the Topics Report to see how they are handling buyer inquiries at each stage so you can replicate success.

You can customize Outreach Kaia™ to your business by training our AI model on your products, competitors and more. Further tailor your experience by setting up specific Vocabulary words, creating Custom Topics to track unique aspects of your buyer-seller interactions and enforce sales operations rigor through methodologies.

Real-time content cards support reps in the moment, without manager guidance, for self-improvement and ensure reps are not relying on coaching after the opportunity has passed and it's too late. AI powered features allow managers to get access to coachable moments at their fingertips and to coach at scale, with ease and without sacrificing personal touch. Insights from conversations are surfaced across the Outreach platform, ensuring coaching is not only meant to improve meetings, but to improve deal and revenue outcomes.

Outreach Kaia™ is designed to scale and can be used by sales teams of any size. Whether for a small team or a large organization, AI-driven coaching helps managers deliver timely feedback and insights without requiring additional time investment.

Real time support can help organizations ramp up new reps up to 3x faster than ever. Outreach Kaia™ can help teams shorten sales cycles by 19%, and improve rep productivity, so they can focus on the deal and conversation at hand, not the tasks.