Rep coaching

Increase rep participation rates and quota attainment

Outreach helps every seller perform at their full potential. With real-time guidance in every meeting, Outreach gives reps the confidence they need to win every moment, in the moment. Meanwhile, managers unlock visibility into big-picture and rep-level best practices and coaching opportunities.

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Whether you’re an SDR or an account manager, the most important job that you have is to learn. It's not just about activity, it's about activity that yields effective results. Outreach is one of the core tools in our tech stack to make the change from efficiency to effectiveness and to ultimately drive execution.

Marc Maloy

President of Field Operations

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Over 6,000 global customers trust Outreach

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Coach reps at scale

View organized deal details in an easy-to-consume format so you know when and how to coach reps through the deal cycle. With Outreach, managers can share examples of best practices, coach on next steps, and spot risks across every deal, without having to attend every call.
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    Get new reps to productivity, faster

    Outreach helps give reps the information they need in the moment. New reps ramp quicker, and every rep can perform at their full potential — improving outcomes across the whole team.

      Rep coaching features at a glance

      Summarized transcripts
      Review calls at a glance, instead of having to read through or listen to the entire call.
      Share important parts of a call with reps or other meeting stakeholders.
      Bookmarks, notes, and action items
      Ensure reps are following up on time-sensitive actions and moving the deal forward.
      Coach Cards and Reports

      Provide timely feedback to reps to evaluate performance and identify where they’re excelling or need support for individuals or across the team.


      Build and share examples of best-in-class calls to help new reps onboard faster.

      Kaia team trends
      Compare rep performance to team benchmarks and ensure meetings are productive and not one-sided.
      Saved search trends
      Monitor conversation trends over time to coach reps to run effective meetings.
      Custom topics and keyword search
      Managers can filter calls to understand exactly when key topics are being discussed such as budget, authority, discovery, objections, next steps, or specific keywords.
      Topics and buyer sentiment

      Get insight into trending topics and the reactions from your buyers in calls, without having to attend each one.

      See Outreach's newest rep coaching features in action: Kaia ensures that you can give reps the support they need to learn and grow as they expand opportunities with prospects and customers. 

      See the full power of the Sales Execution Platform

      Create quality pipeline, maximize rep productivity, and drive predictable revenue growth with Outreach.

      Maximize seller productivity with high-impact sequences and playbooks that help the entire sales organization efficiently create new pipeline.

      Run deep, data-driven deal inspection with reps, focusing on actions that accelerate deal velocity and boost conversion rates.

      Increase win rates by 26% by allowing AEs and customers to jointly drive smooth, predictable purchase processes that improve deal qualification and clarify every deal’s next steps.

      Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while automatically surfacing trends, new objections, and competitive threats.

      Increase quota attainment with insights that guide sellers before, during, and after critical meetings. Share examples of best practices, coach on next steps, and spot risks across every deal, without having to attend every call.

      Quickly identify and prioritize the winnable opportunities, spot at-risk deals, and get actionable recommendations that increase win rates.

      Confidently inspect your pipeline to detect gaps, model assumptions, and scale strategies that increase conversion rates and seller productivity.

      Make forecasting less manual, more frequent, and increasingly accurate. Adjust assumptions, model scenarios, and analyze trends to increase pipeline coverage and win rates.