Scale compliant calling operations with enhanced Outreach Voice capabilities

If you're managing calling operations across multiple jurisdictions, you understand the complexity of maintaining compliance while scaling performance. 

Growing regulatory scrutiny, state-by-state telemarketing variations, and the need for faster inbound response times create operational challenges. This can slow revenue teams down and expose organizations to legal risk.

Outreach's latest Voice capabilities address these challenges head-on, providing the enterprise-grade controls and automation that revenue operations teams need to scale calling.

These are purpose-built solutions for the compliance and efficiency challenges facing modern B2B sales teams.

Advanced call compliance & automated risk mitigation

Platform consolidation often means inheriting compliance complexity from multiple point solutions. Outreach's new compliance policies eliminate this fragmentation by automating adherence to both federal and state calling regulations within your unified revenue workflow.

• Automated compliance: Calls automatically conform to federal requirements, restricting outbound activity to 8:00 AM-9:00 PM in the recipient's local time zone, with intelligent detection based on area codes and address data.
• State-specific policy enforcement: The system recognizes and enforces stricter state regulations, like Alabama, Louisiana, and Florida's 8:00 PM restrictions or Texas's Sunday morning prohibitions, without requiring manual oversight.
• Geographic call blocking: Prevent outbound calling to specific prefixes or regions, whether due to emergency declarations or business policy requirements.
• Auditable override system: When business needs require policy exceptions, sellers can document justifications for out-of-policy calls, maintaining compliance audit trails.

This approach addresses a common revenue operations challenge: ensuring consistent compliance across distributed teams without creating workflow bottlenecks. 

Teams consolidating from multiple calling solutions often find that unified compliance policies improve operational efficiency and reduce legal exposure.

Tailored consent scripts and logs to support your organization’s needs

Call consent scripts do more than just nudge the rep to obtain consent – these scripts help support the organization's needs to gather consent with specific language for their outbound motions. While Federal regulation only requires one-party consent, some states require two-party consent and as regulations are continually changing, it’s become best practice to always gather consent. Within Outreach, organizations can create a bespoke consent message that appears at the top of every outbound call.

The rep can then manually dismiss or complete the alert, and the script is unpinned from the top of their call screen. The script can automatically disappear if the rep utters words recognized as recording consent. In each scenario, Admins can audit calls and view each time a user interacts with a consent card. This supports organizations as they continue their effort to meet their company’s State and Federal regulations.

For reps – especially new ones – it guides them in the moment, providing an unintrusive yet critical reminder of what to say as soon as the prospect answers the call, without having to commit the script to memory.

Increase connection rates with flexible caller ID management

Connection rates impact pipeline velocity. It’s especially true for deals that take 1-2 quarters to close, and buying committees are cautious about unknown callers. 

Outreach's enhanced Caller ID controls provide the flexibility revenue teams need to optimize for different scenarios.

1. Administrative control: RevOps teams can configure whether Caller ID displays company names for all numbers or only assigned user numbers, maintaining brand consistency while enabling tactical flexibility.

2. Rep-level optimization: Where enabled, reps can choose when to display company information based on call context, showing company details or maintaining discretion based on the relationship.

This capability benefits teams managing complex sales cycles where relationship context plays a role. While account executives working established opportunities may prioritize brand recognition, XDRs focused on early outreach are more concerned with reaching decision-makers.

Built-in call logging controls

Revenue operations teams frequently struggle with incomplete call data that undermines forecasting accuracy and coaching effectiveness. Outreach's flexible call logging ensures activity capture without disrupting seller workflows.

• Required disposition capture: Sellers must log call outcomes and dispositions before proceeding to their next activity, ensuring complete interaction records.
• Workflow integration: Logging requirements integrate into existing sequences and task flows, maintaining momentum while improving data quality.
• Enhanced reporting foundation: Call logging provides the data foundation for more accurate pipeline analysis and rep performance coaching.

For RevOps teams evaluating platform consolidation, consistent data capture across all revenue activities is a priority. When calls aren’t logged, they aren’t associated with the right accounts or prospects—resulting in gaps in insights and reporting.

A unified platform helps close these gaps by logging every interaction, ensuring complete and accurate data. This, in turn, enables more reliable reporting and more effective AI-driven analysis. That strong data foundation is what powers Outreach's AI Revenue Agents across your entire workflow.

Inbound call routing: Enterprise-scale lead response

Many organizations manage inbound leads through separate systems that create handoff friction. Outreach's new inbound routing capabilities consolidate lead response within your existing revenue workflow.

• Intelligent call queues: Volume-based routing ensures consistent response times regardless of call density or team availability.
• Customizable interactive voice response (IVR) options: Configure caller experiences that route prospects efficiently ("Press 1 for Sales, 2 for Support") while maintaining brand consistency.
• Flexible routing logic: Deploy round-robin, longest-available, or time-based routing based on team structure and coverage requirements.
• Comprehensive overflow handling: Custom voicemails, greetings, and overflow management ensure professional caller experiences even during peak periods.
• Automatic status updates: Agent availability updates automatically, optimizing routing without manual intervention.

This consolidation particularly benefits organizations where inbound leads require manual handoffs between marketing automation and sales engagement systems. 

Unified routing eliminates delays that impact conversion rates, especially for high-intent inbound prospects.

Enterprise-ready calling for revenue acceleration

Outreach offers everything high-performance sales teams need to thrive within strict regulatory guidelines, while accelerating outcomes at every stage. 

Whether you’re navigating complex state-by-state rules, improving first contact rates, or empowering your team to handle inbound leads efficiently, Outreach equips you with the control and agility modern Sales teams need.

Power growth and safeguard your business while delivering a premium experience to every prospect and customer. Welcome to the new standard for compliant, high-impact sales calling. 

For a closer deep dive into the game-changing capabilities we’re making to our call features, explore our product release notes.