Last modified: April 22, 2022

List of Outreach Sub-Processors

Outreach has formed positive working relationships with other organizations with the goal of safeguarding our customer data. We take privacy very seriously, and as such, we have provided a list of our sub-processors below.

Governance

Infrastructure Subprocessors

Entity Name Subprocessing Activities Entity Country Notification Date
Amazon Web Services Infrastructure and primary hosting provider for Outreach Engage and data warehouse for all Outreach products. United States, Ireland February 05, 2019
Databricks Inc. Access for Databricks' customer support (for Outreach) only. All customer data is hosted and processed by Outreach's internal Databricks deployment United States March 15, 2019
Snowflake, Inc. Data warehouse and business analytics United States March 15, 2019
Microsoft Azure Infrastructure and machine learning to provide new products and services to customers United States March 09, 2020
Sisense, Inc. Analytics and reporting United States December 10, 2020
Elasticsearch Data indexing United States August 31, 2021
Google Cloud Platform Infrastructure, data storage, machine learning, and enrichment services United States August 31, 2021
Data Dog Infrastructure monitoring United States April 22, 2022
SingleStore Data indexing United States April 22, 2022

Product Communications Subprocessors

Entity Name Subprocessing Activities Entity Country Notification Date
Twilio, Inc. Voice provider and other communication services, including call recording storage for Outreach Voice product United States February 05, 2019
SendGrid Email communications United States May 14, 2021
Courier Communication notification services United States April 22, 2022

Product Monitoring and Testing Subprocessors

Entity Name Subprocessing Activities Entity Country Notification Date
Pendo, Inc. New user/customer platform experience United States February 05, 2019
Amplitude, Inc. New user/customer platform experience United States December 10, 2020
Launchdarkly Product testing United States May 14, 2021
Atlassian Project management and product related documentation Australia (US based storage) April 22, 2022

Customer Support Subprocessors

Entity Name Subprocessing Activities Entity Country Notification Date
Zendesk, Inc. Customer support ticketing system United States February 05, 2019
Maestro, Inc. Quality assurance reviews United States December 10, 2020
Forethought Customer Service Automation United States August 31, 2021
Slack Internal communication tool United States April 22, 2022