Outreach Voice pricing overview

Posted September 14, 2022

By Chelsey Feldman

Product Marketing at Outreach

The option to enable an integrated Sales Dialer is included in the Outreach Platform.

Customers using the dialer pay for usage including voice minutes and phone numbers.
We offer pay-per-use or subscription plans for both voice minutes and phone numbers.
Customers can choose the best set of options depending on their needs.

Minutes are connected time only.
Call durations are rounded up to the nearest minute.
If users make calls by bridging together a call between Outreach and their external phone, with a call between Outreach and the other party, the number of minutes used is doubled.

Outreach offers the ability for customers to pay for usage; they are billed at the end of each month.

This is the most flexible option but can be more expensive for higher volume users.
Voice minutes pricing is dependent on the destination of the call.
Refer to Additional Resources section at the bottom to download the pay-per-use rates.

Note: Pay-per-use option and pricing are also used for consumption over and above the subscription plan limits if purchasing a plan.

Calling plans provide a cost-effective solution for users making higher volumes of calls.

Calling plans are best suited for customers calling into specific regions (i.e. US or Europe)
Calling plans are priced on a per-user basis with purchased plans being applied to users each month with the most usage to provide the greatest value.
A standard plan includes 1000 min per user per month; a premium plan has unlimited calling.
- Unlimited plans are designed for reasonable commercial usage (defined as 3000 minutes per month) beyond which Outreach reserves the right to charge variable rates.
The Calling plans for US & Canada also include a local phone number.

The plans for calling into US and Canada are outlined below:

The plans for calling into Europe are outlined below:

The countries covered under the Europe subscription packages are outlined below:

The global calling plan is targeted for global calling outside the United States/Canada.

The plan is best suited for customers calling internationally and across the globe.
The plan covers calling 50 countries priced at $300/month/org.
The plan includes a fixed quantity of 10,000 minutes per month available for all users.
For calling above 10,000 minutes, customers purchase additional blocks of 1000 minutes each for any given month at a rate of $40 per 1000 minutes.
Any additional calls to countries not covered by the plan are billed at variable rates.

Note: Global package does not cover calling into US and Canada.

Outreach offers the ability for customers to pay for usage; they are billed at the end of each month.

Phone number pricing is dependent on the country the number is in.
Refer to Additional Resources section at the bottom to download the pay-per-use rates.

Note: The US & Canada subscription calling plans described in the section above include a local phone number.

The Shared Phone Numbers Plan provides shared (pooled) numbers within the same Org

This plan is to be used in conjunction with the Local Dial feature.
It enables Local Dial to use a common pool of numbers that an entire org can use for calling
There is no limit to how many phone numbers are used.
The plan is only applicable to US & Canada.

The plan does not cover:

Phone numbers purchased and assigned specifically to an individual user vs a common pool
Phone numbers outside of the US and Canada are billed at the applicable country rate.