Last modified: October 09, 2020

Privacy Policy

Some Notes On Our Relationship

This Privacy Statement applies to "www.outreach.io" and the customer engagement platform service at accounts.outreach.io ("Outreach Service" or "the Service"), which are owned and operated by Outreach Corporation (Outreach). At Outreach, we are committed to maintaining the confidentiality and security of any personal information about our users. Your privacy is always at the top of our priorities, and we are focused on protecting it from unauthorized access.

This Privacy Policy spells out how we collect, use, and disclose personal information from or about individual representatives of Clients that use our Service and prospective clients (“Client Representatives”) through our website www.outreach.io and personal information that we process on behalf our clients (“Client Data”) the Outreach Service. Client Representatives can access the Outreach Service via our website www.outreach.io, accounts.outreach.io, applications on Devices, APIs, and third-parties. A "Device" is any device used to access the Outreach Service, including without limitation a computer, mobile phone, tablet, or other electronic device. By using our Service, you are consenting to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy Policy. Our use of Client Data collected through our Service shall be limited to processing as a data processor for the purpose of providing the Service for which the Outreach client ("Client") has engaged Outreach. Information about Client Representatives may be used by Outreach as a controller for its legitimate business purposes.

Although the EU-U.S. and Swiss U.S. Privacy Shield Frameworks have been ruled invalid for transfer of data from the EU and Switzerland to the U.S., while government discussions regarding possible replacement mechanisms proceed, we will continue to protect European data according to the standards of the Privacy Shield and applicable EU law and will implement other methods for transferring data to the extent those are available. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield program site.

Outreach is responsible for the processing of personal data it receives, under the Privacy Shield Frameworks, and subsequently transfers to a third party acting as an agent on its behalf. Outreach complies with the Privacy Shield Principles for all onward transfers of personal data from the EU or Switzerland, including the onward transfer liability provisions.

TRUSTe

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Outreach is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Outreach may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

The Information We Collect and Store

We may collect and store the following information when running the Outreach Service:

Information You provide: We collect personal data you provide to us. For example:

  • Contact Information. When you use our site and Service, we collect some personal information, such as your name, phone number, email address, and home and/or business postal addresses.
  • Content and Files. You have the option of enabling meeting audio and video recording and transcription. When you do so, we capture and store the content of recorded meetings, including transcript of conversations, meeting attendees, and documents shared in meetings. You may also ask us to import your contacts and email history by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. In fact, to use our Service, you must link a third-party email account to your Outreach account. We then import, create, and update versions of your address book and emails for you to access in Outreach. You will also have the option to import and update versions of your calendar, social media contacts, and mobile phone call history, and you can later choose to upload files to, or provide comments through, Outreach. When you invite others to join Outreach by using the Service, we send them an email for that invitation at the email addresses assigned to them in your address book. If you or another user uploads a file to Outreach that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with the applicable accounts rather than storing duplicates.
  • Demographic Data. In some cases, such as when you register or participate in surveys, we request that you provide age, gender, company name and title, and similar demographic details.
  • Payment Information. When we configure and customize deals, or manage and perform recurring billing, we may also ask you to provide information such as your bank account number; credit card number; national ID number, insurance number, social security number; taxpayer identification number, tax file number, passport number, and driver's license number.

Collection and Use of 3rd Party Personal Information

Client Data you provide to us about other people, such as the email addresses of your contacts and meeting attendees, is used for the sole purpose of completing your request or for whatever reason it may have been provided.

User Data Supplementation

We may receive additional demographic information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Outreach obtains this business contact and company information from third party sources, such as business intelligence platforms. The information obtained by these third-party sources is from publicly available sources such as news articles. This information is used to support Outreach’s marketing and sales efforts. The Outreach sales team may contact you based on this information to gauge your company’s interest in Outreach’s services and technology solutions. You may opt-out of these communications at any time by clicking the unsubscribe link provided in the email or by sending a request to the Outreach Technical Support team by emailing support@outreach.io.

Log Data

When you use the Service, we automatically collect certain information from your Device, its software, and your activity using the Service. This may include, for example (but without limitation), the Device's Internet Protocol ("IP") address, browser type, the web page visited before or after you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and interactions with the Service, Internet service provider, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Cookies

Outreach and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Cookies Settings

Social Media Widgets/Buttons

Our website includes social media features, such as the Facebook Like button and widgets, such as the "Share This" button for Twitter and LinkedIn. These features may collect your IP address and the page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Information Sharing and Disclosure by Us (Do Not Sell My Information)

We do not sell directly identifiable personal information to third parties.

If you are a California resident our default cookie settings may constitute a sale of personal information. You can change your cookie settings under the Cookies section above.

Do Not Sell My Personal Information (Cookie Settings)

Service Providers, Business Partners and Others

We may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service's features). These third parties may have access to your information for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. As of the date this policy went into effect, we use Amazon's S3 storage service to store some of your information (for example, your files). You can find more information on Amazon's data security from the S3 site.

Third-Party Applications

Our website includes links to other websites whose privacy practices may differ from those of Outreach. In some cases, Outreach may be integrated with third-party applications. If you submit personal information to any of those applications, your information is governed by their privacy policies. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy that is acceptable to you.

Compliance with Laws and Law Enforcement Requests; Protection of Outreach's Rights

We may disclose to third parties data stored in your Outreach account and information about you that we collect only in the ways that are described in this privacy policy and when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation, or compulsory legal request, such as to comply with a subpoena; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Outreach or its users; or (d) to protect Outreach's rights. If we provide any data stored in your Outreach account to a law enforcement agency, we will remove Outreach's encryption from the information before providing it to law enforcement. However, Outreach will not be able to decrypt anything that you encrypted prior to uploading it to Outreach.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email, sign in notification, and/or a prominent notice on our website) if that happens or if your information otherwise becomes subject to a different privacy policy in lieu of this one. We will also notify you of choices you may have regarding the information.

European Union Data Protection Rights

Upon request Outreach will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If you are a registered user, you may review, update, correct, or delete certain personal information provided in your registration or account profile by changing your account settings. If your personal information changes, or if you no longer desire our Service, you may update or delete it by making the change in your account settings, although (in some cases) we may retain copies of your information if required by law, to protect our rights, or if it is not technically reasonably feasible to remove it. You may at any time withdraw any consent that you have provided to us to process your information, or exercise any of the following rights by contacting us as provided below . Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

  • Right of Access - the right to be informed of and request access to the personal data we process about you;
  • Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
  • Right to Erasure - the right to request that we delete your personal data;
  • Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
  • Right to Object - the right, at any time, to object to us processing your personal data on grounds relating to your particular situation and to processing data for direct marketing purposes;
  • Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
  • Right not to be subject to Automated Decision-making

For questions about your personal information on our Service, please contact support@outreach.io or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your inquiry within 30 days.

Contact Us

California Privacy Rights

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information.

  • Right to Know. - You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this privacy statement. You may make such a “request to know” by contacting us at support@outreach.io.
  • Right to Request Deletion - You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to delete, contact us at support@outreach.io.
  • Right to Opt-Out - You have a right to opt-out from future “sales” of personal information. Note that the CCPA defines “sell” and “personal information” very broadly, and some of our data sharing described in this privacy statement may be considered a “sale” under those definitions. In particular, we let advertising and analytics providers collect IP addresses, cookie IDs, and mobile IDs through our sites and Service when you use our online services, but do not “sell” any other types of personal information. For more information, including how to opt-out, please see the Cookies section of this statement.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law.

Finally, you have a right to receive notice of our practices at or before collection of personal information, and you have a right to not be discriminated against for exercising these rights set out in the CCPA.

For more information regarding data rights requests, refer to the Contact Us section below.

Cookies section
Contact Us

Data Retention

Outreach will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Clients and in accordance with our agreements with our Clients. Outreach will retain personal data we process about Client Personnel for as long as we have a legitimate business purpose to do so. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account. Please note, that Outreach may retain your personal data for longer where there is a legal obligation, contractual, or legitimate interest, including resolving disputes and enforcing our agreements and rights, or if it is not technically reasonably feasible to remove it, unless these interests are overridden by the individual’s fundamental rights; in those cases data will be removed once it is no longer needed for those purposes. Consistent with these requirements, we will try to delete your information quickly upon request. In addition, we do not provide access, transfer, change, or delete information from our servers’ files where that right adversely affects the rights of others.

Choice/Opt-Out

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at support@outreach.io.

Blogs

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@outreach.io. In some cases, we may not be able to remove your personal information. If this is the case, we will let you know and indicate why.

Security

Outreach stresses its privacy and security standards. Although no one can guarantee absolute security, we regularly re-evaluate our privacy and security policies in order to adapt to new challenges. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at support@outreach.io, or at Outreach Corporation, 333 Elliott Ave W, Seattle, WA 98119. Or by calling at 1 (888) 938-7356.

For European Union data subject, you have the right to lodge a complaint with a supervisory authority concerning Outreach’s data processing activities. For questions, or to exercise your rights as an EU data subject, please contact our EU Representative, Rivacy at: Rivacy GmbH, Hammerbrookstraße 90, 20097 Hamburg, Germany.

Contact Us

Changes to our Privacy Policy

If we make a change to this privacy policy, we will provide you with notice (for example, by email, a sign-in notification, or some other means) prior to the change becoming effective. By continuing to use the Service after those changes become effective, you are agreeing to be bound by the revised Privacy and Security Policy; if you do not agree to the change, simply don't use the Service after the change is effective, in which case the change will not apply to you.

Choice

Outreach acknowledges that you have the right to access your personal information. We collect information for our clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub-Processors/Onward Transfer

Outreach may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice, as well as the service agreements with our Clients. A list of Sub-Processors can be made available upon request.

Access to Data Controlled by our Clients

Outreach has no direct relationship with the individuals whose personal data it processes as Client Data. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the Outreach's Client (the data controller). If the Client requests Outreach to remove the data, we will respond to the request within 30 business days.

Google API Services Usage Disclosure

Outreach’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.