Tracking sales activity—knowing where a prospect is within the buyer’s journey to understand the relationship dynamic—has always been and will continue to be top-of-mind for any modern sales person. With the abundance of data in a tech-heavy world, it also doesn’t any easier. Here at Outreach we’re always on the mission to help sales people master their craft and enjoy doing it. And that includes the team that makes sales possible—all the way from sales reps to sales operations and marketers on the front line.
A common challenge that many people in the sales realm come across is not being able to have full visibility into the buyer-to-seller conversation. Thankfully, there are solutions like BCC to Salesforce that have sought out to solve this problem in the early days of modern sales.
BCC to Salesforce is a function within Salesforce CRM that gives sales reps the option to track sent emails to prospects and customers on any device, on any email client, whether it's Gmail or Outlook. By blind carbon copying a designated email address onto a rep’s emails, they’re able to log email activity under the Salesforce record. Sales reps can have visibility into the history of a contact—how they’ve interacted with them in the past, using that information to prepare for the future—and focus their time on more important tasks. Some of the many benefits to using BCC to Salesforce include:
First, ask your Salesforce administrator whether you have BCC to Salesforce enabled. Next you’d have to find the designated email within your Salesforce instance by going into your set up through clicking your name on the top right side of the instance. You’ll then click into “My Email to Salesforce” where you’ll find your automatically generated email address link. Once you’ve obtained your designated email, go ahead and create a contact to associate the email address with for easy access. Now, you should be able to quickly add the BCC to Salesforce contact to any email you send regardless of client.
Find your user name at the upper right corner and select the drop down bar. Select "My Settings" or "Setup" from the drop down bar.
Select the Email tab under “My Settings" and click on “My Email to Salesforce" tab
You will see your email to salesforce address highlighted
While BCC to Salesforce has undoubtedly reshaped the way sales reps approach day-to-day selling—particularly when it comes to tracking activity—there are many drawbacks:
Luckily in the modern era of the sales stack, there are solutions out there to give sales reps the freedom to focus more on selling without having to worry about adding Salesforce’s designated email to BCC, yet still produce the same results, if not better. If you're looking for a solution to help you and your team track activity across email and phone automatically—and can integrate with many other applications, check out Outreach below!