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B2B Sales Representatives: What They Do and Why They Are Important
Everything you need to know about B2B SDRs! Share this article with a sales manager you know.
If your business sells products or services to other businesses, you have a B2B sales process.
A single sale of this type typically involves high price points and multiple decision makers, making the process lengthier and more complex compared to engaging individual consumers (B2C). To beat challenges and remain profitable, companies in this market hire B2B sales professionals who are trained to find, qualify, and engage corporate buyers.
Depending on your industry, target buyers, and other factors, your B2B sales cycle may have four or more stages. The outbound sales process generally adheres to the following sequence:
In outbound sales, sellers initiate the relationship and drive interactions with target B2B buyers. They search for and directly engage sales opportunities--companies and decision makers who fit their ideal customer profile--and launch direct outreach efforts such as cold calling and emailing to move prospects through the sales pipeline.
In contrast to outbound sales, sales buyers that come through the inbound channel make the first move and approach sellers to learn more about their solution. Unlike most outbound prospects, inbound leads are familiar with your company via an online search or marketing content and demonstrate a clear interest for your product or service.
To successfully close inbound sales opportunities, B2B inbound sellers build their sales process from the vantage point and experience of the customer. The customer experience fo the buying process typically involves the following steps:
From the B2B seller’s perspective, the process would look something like this:
Human sellers drive B2B sales. But in an environment characterized by intense competition and an increasing number of administrative tasks, leaving everything to mere human abilities means letting a good number of revenue opportunities slip by untapped.
You can only read, compose, and send a limited number of emails in any given time, after all. If you need to manually research prospect information, update data, and determine the best call script to use for each particular prospect, that doesn’t leave much time for sales calls either.
Technology can make a tremendous difference. A 2018 study by CSO Insight revealed that organizations with effective sales enablement technologies achieved two-digit improvements in quota attainment rate.
A hand-picked stack of technology solutions will perform the heavy lifting, complete manual tasks, and free up more time for human sellers to actually sell. Tools such as Sales Engagement Platforms also address key challenges in B2B selling such as sales-marketing misalignment, personalization, and performance measurement.
There are many types of software, applications, platforms, and other solutions that help B2B sales organizations achieve higher revenue and better process efficiencies. The main categories of B2B sales technology include:
Fuzzy on the differences between Sales Force Automation, Customer Relationship Management, and Sales Engagement Platform technologies? Read our brief breakdown of these three kinds of sales tech.
An ideal sales process reflects the buying journey of a company’s target customers. According to Sales Hacker, an effective B2B sales process is customer-centric, clearly defined, repeatable, goal-oriented, measurable, and adaptable. An optimized sales process translates to revenue growth.
B2B sales has become more complex over the years, and your sales team must navigate multiple decision makers, touch points, communication channels, and competitors.
Gaining competitive advantage in those conditions requires a lot more than personal grit and great sales software. To remain relevant and maintain a healthy win rate, organizations need a highly responsive B2B sales strategy, a capable technology stack, and a host of techniques that will move prospects closer to a positive buying behavior.
Start with talent
Advanced technologies such as artificial intelligence and data science now play major roles in the success and sustainability of business organizations. However, customer-facing humans still account for the most crucial component of your revenue apparatus simply because they are the ones nurturing prospects, building trust, solving pain points, and closing deals.
That means hiring, onboarding, and training competent sales professionals is a top item on the agenda. To build a high-performing sales team, ensure that sellers possess the right skills, traits, and attitude as soon as they hit the sales floor. In addition to having business and selling skills, ideal B2B sales professionals also embrace technology and have excellent interpersonal skills.
There’s a lot of exceptional resources out there, a lot. So, which sales solutions and approaches will fit your organization and sales process?
Some of the more popular techniques include NEAT Selling, SNAP Selling, Solution Selling, and Account-Based Selling. There are many more frameworks and methods used in B2B sales and you should determine which one delivers the best outcomes for your business (we've got a short list of pros and cons for the top five methods).
Regardless of the technique you adopt, here are a few general selling tactics that can elevate process efficiencies and revenue performance: