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At Outreach, We Protect Your Data Like It's Our Own

Not only do we build world-class features, we also have a laser-focus on building a secure engagement platform to house your data.

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Outreach maintains multiple 3rd party certifications for security and privacy.
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Security News

We are constantly improving the Outreach platform.
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Outreach continuously monitors our uptime and makes our system status publicly available.
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A Culture of Security

Top Security & Privacy Features

The promises below have been part of Outreach from the beginning. Everyone at Outreach is committed to protecting our customers.

Physical Security
We are hosted on AWS who provides robust, physical data center security and environmental controls.

We enable encryption of sensitive data both at rest and in transit over public networks.

Data Usage
We don't mine or access your data for advertising purposes.

Data Privacy
We only use customer data to provide the service; we don’t look into your account without your permission.

Data Recovery
We regularly back up your data and provide a maximum 24-hour RTO and RPO.

Data Ownership
Your data 100% belongs to you. We won't delete data in your account without giving you time to export it.

Database Security
We host your data in its own secure database.

Integrated Services
We use OAuth2 to securely authorize other SaaS services and do not store your username or password for those services.

Privacy & Safety Features
We allow you to turn on and off privacy impacting features to meet your needs.


Outreach takes your privacy seriously. Our privacy practices have been verified against TRUSTe Privacy Standards for Trusted Cloud Providers.


ISO 27001
Outreach was the first of its competitors to achieve ISO 27001. This certification lays the ground work for our security program and policies.


SOC 2 Type II
Outreach achieved SOC 2 Type II accreditation in December 2016. We are the first of our competitors to achieve this milestone demonstrating the continuous effectiveness of our security controls. To obtain a copy of our Type II report please contact your Account Executive.


Privacy Shield
Outreach serves companies around the world and is an early adopter of The EU-U.S. Privacy Shield Framework.


Cloud Security Alliance
Our customers want to know about how we secure their data. As a Cloud Security Alliance STAR registrant Outreach's security practices are available for everyone to review.

Awake Even If You Aren't

System Status

We continuously monitor the status of Outreach and all its related services.

System Status

Security & Privacy FAQ


Outreach Support SLA
Defines issue severity and criteria for providing our customers with the best support possible. Download →

2016 ISO 27001 Certification
Our certificate issued by independent assessors from A-LIGN. Download →

Outreach-Salesforce Sync Overview
All you need to create a granular, truly bi-directional sync and protect your Salesforce data. Download →

Securing Buy-in for Sales Tools
A guide to help sales teams effectively influence and speed up their sales tool procurement process. Download →

Trust News

Ready To Make Your Entire Team More Effective?

When you put Outreach to use you receive more than a tool - you get a playbook designed to make your team more successful.

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