Terminus Integration
3rd Party
This integration has been built by the Outreach engineering team and is fully supported.
This integration has been built in tandem by Outreach engineering and our partner, and are supported by both companies.
This integration has not been built by the Outreach engineering team and is vendor-supported.
Hang tight! This integration is not yet generally available.

Full Funnel Account Based Engagement

Terminus + Outreach

Terminus + Outreach

Terminus and Outreach have collaborated to create an account-based chat integration that helps reps initiate real-time conversations directly from an Outreach sequence while also personalizing website chat using Outreach contact data.

Using Chat from Anywhere™, reps can embed chat directly into a sequence as a CTA which leads to an increased outbound email response-rate.

Account-based chat routes target accounts directly to the correct owner (SDR/BDR/AE) for immediate conversation on mobile or desktop. All chat history is automatically logged in Outreach activity. Using Terminus Chat, reps can minimize friction in the sales process and more effectively meet their buyers at the moment of interest.


Key Features

  • Real-Time Chat from Email

    Create real-time conversations with prospects and customers directly from an Outreach sequence, and increase outbound email response rate by 265%. Avoid the inbox clutter and make it easier for prospects to connect with the right sales rep!

  • Account-Based Chat Routing (ABM)

    Terminus automatically routes sales conversations from your website or sequence, in real-time, to the correct Account Owner in Outreach. If using Chat from Anywhere™, Terminus can perform account-based chat routing when a chat is initiated from Email, LinkedIn, Twitter, Landing Pages, etc.

  • Personalized Website Greeting from Outreach Sequence

    Terminus Chat creates personalized chat greetings when prospects navigate to your website directly from an email template or sequence. All dynamic fields can be utilized to create the most configurable chat experience – including greeting a buyer by their Company name, First name, or both.

  • Team Creation and User Management

    Terminus performs seamless account creation using an existing Outreach account via oAuth. The first Outreach team member to create a Terminus account will automatically provision an enterprise account that matches the Outreach Team Name. All subsequent members from Outreach who login with Auth will include a confirmation to be placed in the team.

  • Chat Conversation History Logged in Outreach

    Terminus automatically logs all chat conversation history and details at the Outreach Account level. When a user navigates to an account, chat history is displayed under the “Notes” section. If an Outreach user desires more in depth information about the chat conversation, a URL is automatically provided for the user to click.