This integration has been built by the Outreach engineering team and is fully supported.
This integration has been built in tandem by Outreach engineering and our partner, and are supported by both companies.
This integration has not been built by the Outreach engineering team and is vendor-supported.
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SendGrid Integration

The Problem
Many of our customers are within organizations who are driven heavily by marketing, and as such, have a healthy inbound stream of sales inquiries. It's really important for sales teams to be able to follow up with every lead who requests a demo.

The Solution
Users can configure their mailboxes to sync with their normal personal mailbox for reply detection, but connect SendGrid to their SMTP configuration through the Sendgrid API.

Emails will then be sent through the SendGrid connection, as configured by administrators within SendGrid, and when users receive replies, Outreach will detect them as normal.

From SendGrid
SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid is a leader in email deliverability and its proven, cloud-based platform successfully delivers over 25 billion emails each month for Internet and mobile-based customers like Airbnb, Pandora, HubSpot, Spotify, Uber and FourSquare as well as more traditional enterprises like Intuit and Costco.