Salesforce Integration
This integration has been built by the Outreach engineering team and is fully supported.
This integration has been built in tandem by Outreach engineering and our partner, and are supported by both companies.
This integration has not been built by the Outreach engineering team and is vendor-supported.
Hang tight! This integration is not yet generally available.

Automatic, Real-Time Updates in and out of Salesforce

Please allow Performance Cookies to view video.
Cookies Settings
Real-Time Bi-Directional Sync

Real-Time Bi-Directional Sync

Outreach's intelligent bi-directional sync ensures complete fidelity between data in both systems.

All activities executed in Outreach — calls, emails, etc — are automatically logged in Salesforce and conflict resolution detects and resolves conflicts to keep data pristine. It works in Salesforce Aloha and Lightning editions.


Key Features

  • Icon

    Customizable Fields and Field Updates

    Specify which fields on an object should receive updates, both from Outreach to Salesforce and from Salesforce to Outreach.

  • Icon

    Lead Conversion Detection

    Outreach automatically detects when leads are converted to contacts, dynamically remaps to the contact, and pulls data in to stay up to date.

  • Icon

    Account Enrichment

    When a prospect is mapped to a contact, Outreach will ensure the account is pulled in and the prospect is automatically assigned to it.

  • Icon

    Explicit Role Mapping

    Map users to the right role in the role hierarchy just once – updates take care of themselves.

  • Icon

    Data Reversion Protection

    Outreach performs real-time version control in data transfer to ensure that if both records have changed, the more recent update will survive.

  • Icon

    Salesforce Native

    The power of Outreach lives in Salesforce. Create a report, import a single lead/contact, and click to engage (email, sequence, call) without interrupting your workflow.

  • Icon

    View and Work Salesforce Opportunities

    See Opportunities data in Outreach, view pipeline by deal stage, and sequence prospects from the Opportunity page.