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Take the Guesswork out of Forecasting with Outreach Commit
Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting.
A well-established sales cycle is the cornerstone of a successful sales practice. For sales reps, it provides a strong framework for next steps, lead prioritization, and a more cohesive deal-closing process. At the same time, sales leaders and managers use sales cycles to evaluate their teams’ efforts and modify the sales process for better performance.
However, creating and managing a successful sales cycle can be difficult for already-busy sales teams—especially if they aren’t leveraging the right tools.
Here, we’ll take a deep dive into the common stages of a sales cycle, why it’s essential, and how proper sales cycle management — backed by powerful software — can drive effectiveness and profitability.
A sales cycle is a clearly-defined set of steps that sales reps use to close deals. Sales cycle management, then, refers to the processes and tools that sales leaders, managers, and reps use to track each stage within the sales cycle. When managed correctly, this helps teams uncover deep insights into both positive trends and opportunities for improvement.
The term sales cycle is sometimes confused with the sales process. Though the two are closely related, each concept is distinct. The sales cycle consists of the specific, predefined steps or stages a team uses to execute a deal, while the sales process refers to how those steps are carried out (i.e. the methodology or approach a team follows).
An organization’s sales cycle informs their sales velocity, which can tell them how much revenue they can expect to bring in over a given period of time. Sales velocity is a metric that's crucial for measuring how quickly deals are moving through the sales pipeline and generating revenue.
The sales cycle is vital to individual reps, sales departments, and the teams with which they interact, and the broader business as a whole. Developing a clear sales cycle is an essential job of a sales manager. By setting expectations around deal stages, they can more easily assess the health of the deals in their team’s pipeline and step in to help deals move forward, as needed. This makes the sales process — and their entire team — more efficient.
Without a well-defined sales cycle, each individual rep must rely on their best judgment when deciding which activities to execute. That makes it difficult (if not impossible) for leaders to understand the efficacy of specific activities and the sales cycle as a whole. Without those insights, teams cannot make meaningful improvements to optimize the sales cycle or shorten the time it takes to close deals.
While each sales organization is unique and should tailor its sales cycle stages to its own specific needs and objectives, there are some common steps that most businesses follow:
Before your sales reps can begin selling your products or services, they must identify and reach out to potential leads who fit the profile of an ideal buyer. This is vital for two reasons: It gets your business in front of prospective buyers, and it demonstrates that your team is both proactive and engaging. Since 71% of buyers say they want to hear from sellers early in the buying process, prospecting is a necessary part of any successful sales cycle.
Prospecting (also referred to as lead generation) can include a variety of activities, depending on your business, the products or services you sell, and the industry in which your company operates. Research into your competitors’ techniques and the overall buyer landscape can help you determine if your team should prospect via cold calling, outbound emailing, LinkedIn messaging, or other promotional activities. As you get started, don’t be afraid to try out a few different prospecting techniques to identify which ones yield the best results for your team.
Once you’ve identified potential leads, you can start to make genuine connections using emails, phone calls, and even letters. It’s best to personalize these interactions, as 31% of sellers say that sending one-to-one, customized messages is extremely effective. What’s more, sellers have an average of14 days to engage a buyer before it’s too late, and the most successful reps reach out to buyers nine times across various channels within that window.
It should be mentioned, though, that this is not the stage at which salespeople should give a full sales pitch to their leads. This step is about creating a genuine connection with leads to open the door for a full pitch later on.
Not every prospect is fully qualified to buy your product or service. They might not actually be ready to make a purchase, have the proper budget, or have the authority to make purchasing decisions within their organization. Your product or service might not even be the right fit for the problems they’re looking to solve, in which case a purchase could negatively impact your customer service and attrition rates down the line.
That’s why it’s essential to qualify customers through specific criteria and research. This can be conducted during the lead connection stage or on its own, and should uncover details like:
Without a qualification process, sellers risk wasting their time chasing buyers who won’t—or shouldn’t—ever end up making a purchase.
Presenting an effective sales pitch requires a great deal of preparation, as each client might respond differently based on myriad factors. Many companies have a standard sales pitch that reps adapt for each individual client to properly address their unique questions and concerns.
Since 58% of sales meetings are not valuable to buyers, nailing down the pitch stage can become a key differentiator for your sales team. Make sure you implement a customer-centric approach for this critical stage, which will help you:
More often than not, potential clients will raise objections, which your reps will need to answer effectively in order to positively influence buyer decisions. This stage is sometimes frustrating, challenging, and overwhelming for salespeople, who must promptly convince the buyer that their doubts are unwarranted. It’s especially tricky for teams that still rely on a desk full of sticky notes or battle cards (e.g. a list of prompts or talking points to reference), as they’re often messy, disorganized, and don’t offer the in-depth support they need to power through objections.
Modern teams instead use virtual assistant tools that listen to rep conversations and intelligently suggest content — like competitive differentiators, product features, pricing, integration, and more — in real-time, so reps can knowledgeably answer prospect questions during live meetings.
The amount of time between the sales pitch and closing can take months, depending on the customer’s company size, industry, and decision makers. Reps often host multiple meetings after the initial demo to review product capabilities in further detail, discuss expected outcomes/ROI, or present to a larger buying committee. There’s also generally a lot of followup over phone and email to answer questions and keep buyers engaged.
It’s important to remember that there are a couple of different outcomes that can occur in this stage: the customer can negotiate your proposed terms (including price, scope of work, expectations, delivery timeline, etc.) multiple times until they either sign a contract or push back on closing the sale. Your sales reps must know how to confidently negotiate with customers or risk losing the deal in the eleventh hour. It’s also essential that your team knows when to call it quits so they don’t waste precious time negotiating with a client who will never actually buy.
Once an agreement between your seller and the customer has been made, the deal is ready for closing. At this point, depending on your business, both parties will either sign a contract or facilitate a simple transaction.
So you’ve closed the deal and signed the contract — but your efforts shouldn’t stop there! It’s crucial to follow up with your established customers in order to retain their business. And since increasing customer retention rates by just 5% increases profits by 25% to 95%, you likely can't afford to ignore this stage.
Create a sales cycle that includes a thorough followup process, where reps consistently and proactively check in with existing customers to answer questions, reevaluate their needs, and educate them on new or updated products. That way, your customers will know your business is a trusted partner on which they can rely for valuable solutions. A proper account planning strategy can you better understand how well your offerings are meeting their needs — and make any necessary adjustments.
It’s also a great idea to include referral requests in your followup process, which will help generate more business from your existing satisfied customers. In fact, word-of-mouth recommendations are powerful drivers of new business. To help boost the odds of getting these types of referrals, make sure you’re always providing excellent customer service and encouraging your clients to be vocal about their experiences with their peers. Even better? Try implementing a referral program where existing customers receive discounts on future purchases when they successfully recommend your business to a new client.
Improving your sales cycle requires a strong sales cycle management process that helps you measure the efficacy of each stage. This is vital for shortening the deal cycle, understanding what comes next, determining who is responsible for what, and locating the necessary resources to keep making progress. In short, sales cycle management is how sales reps, managers, and leaders optimize each step of the sales process for improved efficiency and — ultimately — a better bottom line.
Evaluating sales cycle performance means tracking some key performance indicators (KPIs) that provide insights into the health of your process. Some common KPIs include:
Proper sales cycle management can be difficult to achieve, though, if you don’t have the right tools for support. Traditional methods like manually updating fields in your CRM system or outdated tools like spreadsheets just won’t offer the transparency and collaboration required for success. They’re time-consuming, burdensome, error-prone, inflexible, and can’t scale alongside a growing organization.
Competitive sales teams use modern software to help them better manage their sales cycle. Some tools offer features that enable sellers to create mutual action plans (MAPs) to help shorten the deal cycle. They also give sales managers total visibility into what comes next in the deal cycle, who’s responsible for each step, and where to find the resources they need to move forward. The right solution should give reps a clear process for collaboratively planning their deal cycle with clients — as well as a solid framework for navigating the many stakeholders, processes, and tools required to build a strong business relationship.
Your sales cycle is a valuable component of a successful sales process, and one that should be used to maximize your team’s potential. But getting it right requires a strong management process and powerful tools for support.
Outreach helps businesses better plan and manage their deals with tools that keep sellers, managers, and prospects aligned on shared goals. They offer complete transparency into deal health with a centralized view that provides big-picture insights and nitty-gritty details for data-driven decisions.