Sep 18, 2017 | Product News

We've got your back with new premium support options

Chelsey Feldman's Avatar

Chelsey Feldman

Product Storyteller

At Outreach, one of our core values is that we always have your back. We’re here to help you accomplish great things and support you through the challenges you might face along the way. And today, we’re taking that commitment one step further by introducing expanded support packages to fit your team’s needs.

Want to learn more about premium support?

We’re excited to introduce two new premium support options that include in-app chat, a priority support queue, and insanely fast response SLAs. We’re bringing you chat because we know you’re busy, and you told us this is your preferred way to connect. And with chat support, we can help you faster than ever before. How fast, you ask?

In our most popular Advanced support package, we’re giving you a 90-minute email first response SLA and we’ll respond to you over chat within 60 seconds

Looking for more? Our Premier support package gives you 24-hour email support Mondays through Fridays with a first response SLA of 60 minutes. And we’ll respond to your chat in an astonishing 30 seconds. 

Both premium options offer a 99.9% uptime guarantee because you should spend your time thinking about how to crush your next demo, not worrying about your software.

no-e-min.pngOur standard support still includes everything you know and love about Outreach’s best in class support - access to Outreach University, our knowledge base, on-demand webinars, and 5am to 5pm email support with a 4-hour response SLA. This is included with every Outreach license you purchase.

We get it - you need Outreach in your daily workflow to keep your engine running, and we want to go one step further to ensure you can use Outreach flawlessly whenever you need to.

Contact us at support@outreach.io to learn more about our new options or to upgrade your team to premium support.

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