Product News

March Monthly Round-Up

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Sunny Bjerk

Product Storyteller

Let’s face it: a lot has changed in the last few weeks. Teams are now working from home, sales reps are now multitasking as parents, and the news cycle is ever-evolving.

But throughout these changes, our job has always been and will continue to be supporting our customers and helping you make meaningful connections, which is now more important than ever.

In any environment, inbound or outbound, in-office or remote, the value that Outreach provides is steadfast. Learn more about our latest products and features to help you in this WFH state in our latest Monthly Round-Up.

Never miss a call again

In-office or remote, never miss an inbound call again with Outreach’s new Call Notifications. When logged into the platform, reps are instantly notified when a call is incoming, or if you step away from your WFH desk, a call is missed.

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This small feature will make a big impact to your workflows, allowing you to take action right away and improve the customer experience.

For more information, read our support article and start directing your own calls.

Gain control of your phone bill

Last month, we released a new admin capability to increase control on who can purchase phone numbers in Outreach. The new Phone Number Purchase Permissions allows admins to limit phone number purchasing powers to specific profiles in your organization, alleviating stress and unknowns from your monthly phone bill. To get a better grasp on your monthly phone bill, click here to learn how to enable this capability.

Outreach Goes Dynamic: Outreach Integrates with Microsoft Dynamics 365 Sales

Our new native integration with Microsoft Dynamics 365 Sales CRM platform gives a whole new cohort of sales reps the ability to harness the power of Outreach. By prioritizing high impact actions and improving customer engagement, reps can now accelerate their sales productivity and leverage the same superior bidirectional sync that we’ve perfected with Salesforce.

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Learn how to get started with Dynamics at Outreach University, or if you want to learn more about the new Outreach + Dynamics integration, click here.

Now Available: Forrester's Total Economic Impact Report

Outreach commissioned Forrester to conduct a The Total Economic Impact™ report to help companies understand the tangible value of Outreach. Using their own methodology, Forrester found that enterprise customers who implemented Outreach saw:

  • Double-digit improvements in sales productivity and sales effectiveness
  • A 387% return on their investment
  • A 3-month pay-back period
  • A total benefit of $12.3M

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Read more about the achievements in Forrester’s report, available here!

Drift Video Joins the Outreach Galaxy

Drift Video helps Outreach users engage with their high-quality prospects by easily adding personalized videos right into their Outreach sequences. Send an intro video, product demos, or maybe a walkthrough of your pitch deck. The opportunities are endless.

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To learn how to easily record & share, track views, and chat live alongside your video and learn more about the integration, click here.

We still have a lot coming up too, including our Unleash Virtual Summit. Be sure to register for our Executive keynotes and your favorite sessions today! We will also continue hosting new webinars and other resources to help our sales community throughout this time.