Outbound Sales Tips and Tricks

June Monthly Round-Up

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Sunny Bjerk

Product Storyteller

June is over and yet some good things remain. People are still taking to the streets to inspire action about racial injustice, and over Pride weekend, we celebrated the joy and spirit of the LGBTQ community. These two movements intersect and we continue to listen and understand how we can do better as a company and community members.

To support our customers, we have rolled out some new products and features to help you meet—and anticipate—your own customers’ needs. Whether your customers are overseas or right down the street, read more about our new international features and latest releases in the June Monthly Round-Up.

Le Saviez-Vous?

Sellers can now compose emails or create Templates or Snippets in additional languages with our new Text Editor Multi-Language Support.

To start, Outreach will support the following languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

This greater functionality allows teams to connect with prospects in more languages and close business in more places. ¿Quieres aprender más? Haga clic aquí.

Hello, it’s Me

Now you can make that hotline ring by directly purchasing phone numbers--including international--in Outreach. Users and admins can now self-purchase international phone numbers and directly upload any required documents in the platform. For countries or cases where a number is not available for immediate purchase, you can view up-to-date approval status for your requested countries.

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Want to learn more? Check out our support article for more information.

Get your Syncs with Self-Service

Configuring your CRM is hard! Without a detailed understanding of field mappings, data types, and synchronization logic between all your systems, it’s easy for sync errors to occur.

Now, customers can access to their CRM error logs with our new CRM Plugin Export functionality. With this new self-service functionality, customers can download CRM plugin error messages into a CSV file for the last 90 days or 10k error messages (whichever is fewer).

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Now you can diagnose and resolve any errors on your own, whenever you need to. To learn more, read our FAQ here. To learn how to export error logs, we have you covered here.

Knowledge is Power!

To help you find information as easily as possible, we are excited to announce the relaunch of our Knowledge Base on July 21, 2020! We did some spring (and summer) cleaning and streamlined our support article content and delivery to ensure you are receiving accurate information in a clear, easy-to-follow format.

Stay tuned for our refresh and reveal later in July!

We still have a lot more planned for this summer, including more great products and features, as well as a big surprise to help make this your summer of sales!