Product News

January Monthly Round-Up

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Sunny Bjerk

Product Storyteller

We’re barely into the new year and the West Coast is already having a moment. From Seattle-area resident Ken Jennings being crowned Jeopardy’s “greatest of all time”; the San Francisco 49ers returning to Super Bowl for the first time since 2012 (maybe next year!), and the return of Unleash, it's already been an action-packed 2020.

See what else happened in California and at Outreach last month.

Enhanced Voice Settings Page

Today, we’re bringing your Voice Settings page up an octave with a new redesign. Based on customer feedback, the new layout delivers more intuitive navigation and simplified language to make your voice experience easier than ever.

We’ve dialed-up your experience with new features that include:

  • New look and feel to quickly see which settings are on/off or defaulted
  • More in-depth explanations for each voice setting
  • Faster capability to import and purchase phone numbers

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You’ll have time to get comfortable with the new settings, as the old settings page will be phased out by March 2, 2020. Learn more by visiting Outreach University and taking a quick tutorial.

Keeping you Compliant

California made waves earlier this year when they passed the California Consumer Privacy Act (CCPA). Passed into law on January 1st, the CCPA gives California consumers new data and consumer protection rights that businesses must follow.

What's key here is the consumer’s right to request access to their data and/or request deletion of their data.

Outreach customers can fulfill either request by submitting a support ticket to Outreach Support.

Learn more about CCPA and Outreach support here.

New Universal Unsubscribe Features

To help you elevate compliance into your strategy, users now have the option to add the same unsubscribe link and language to all bulk composed emails that are already in your email signature today. With this feature enabled, reps emails are GDPR compliant whether the email is part of a Sequence or a bulk compose strategy.

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To learn more about how to turn this on, read our Support article.

Two Months Until Unleash 2020!

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Unleash is just around the corner, and we’re proud to share our second wave of speakers! And, if you’re a podcast aficionado, you’re in luck because we have a new keynote speaker announcement coming! Be sure to check out the website for more on Unleash 20.

Need to close your boss on the reasons you need to attend? Download our “Convince Your Boss” template to get them sold before tickets are all gone!