Product News

We're Prioritizing Calls History And Call Metrics Within The Outreach Platform

Andrew Kinzer's Avatar

Andrew Kinzer

VP of Product Strategy

 
Introduction Hey there folks, welcome to another edition of Product News here at Outreach. Today, we're excited to announce that we have made calling metrics a priority within the Outreach platform. We have spent the last few months building out Outreach Voice, which is a world-class sales dialer built directly within Outreach, and extended to other applications, such as Salesforce and Gmail. One of the core components of a world-class dialing system is comprehensive calling metrics, and what we're releasing today is just the beginning of a series of major improvements to our metrics to help organizations gain deeper insights into their calling patterns to make their teams more effective. The Demo On the left, you'll notice that Outreach now has a new section called Calls. Just like the Outbox, the Calls section will display historical calling activities, where you can sort and filter. Then, within the Reports section, there are now metrics applied to the basic team report, which can be viewed by user, team, or role. Clicking into a metric on the Reports tab will bring the user to the set of call records that are being reported on. In addition to the report section, we have also brought calling metrics to the sequence stats as well, giving insights as to the calling activities and their outcomes. Additional Information Calling is a crucial aspect of any sales organization, and with Outreach Voice and the new calling metrics released this week, we're empowering organizations to reveal the insights that increase performance. In the future, you should expect to see a number of new Reports around calling activities that help shed even more light around your team's behavior, and what techniques are most effective.